Refund policy
At Elisha-Rose Rowley Art & Designs, we aim to ensure that you are completely satisfied with your purchases. Returns are evaluated case-by-case therefore we ask that you contact elisharoserowleyart@gmail.com to begin your return process.
Items sent back to us without first requesting a return will not be accepted.
Please be aware that return shipping costs are not covered by Elisha-Rose Rowley Art & Designs and must be paid by the customer.
Exceptions to This Policy: If you are returning an item due to a defect or an error on our part, Elisha-Rose Rowley Art & Designs will cover the return shipping cost. Please contact our customer service at elisharoserowleyart@gmail.com with a description and evidence of the defect/error for a pre-paid return shipping label.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it.
How to Return Your Item:
- Package Your Item: Please ensure that the item is returned in its original packaging and condition.
- Label and Ship: Address your package to the return address provided via email conversation.
- You may use the carrier of your choice.
- Notify Us: Once you have shipped the item, please notify us by sending a tracking number to elisharoserowleyart@gmail.com This will help us anticipate its arrival and process your return promptly.
We appreciate your understanding and thank you for shopping at Elisha-Rose Rowley Art & Designs. If you have any questions or need assistance with your return, please don’t hesitate to contact us.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items / Customs
Certain types of items cannot be returned for example custom products (such as special orders or personalised items) Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Custom Commissioned Pieces are not eligible for a refund or return, please get in touch if you have any issues in regards to any custom orders.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at elisharoserowleyart@gmail.com